Privacy Policy & SMS Terms and Conditions
Pivotal Construction LLC
Last Updated: September 15, 2026
Pivotal Construction LLC (“Pivotal Construction,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, protect, retain, and disclose information obtained through our website, forms, business relationships, services, email, telephone, and SMS/MMS communications.
This policy also contains the terms and conditions governing Pivotal Construction LLC's SMS/MMS messaging program.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone or mobile phone number
- Company or organization name
- Mailing or business address
- Project or service information
- Information submitted through website forms
- Information provided during telephone, email, or other communications
- Communications and correspondence with Pivotal Construction
- SMS/MMS message content and communication history
- SMS/MMS opt-in information and consent records
- Other information you voluntarily provide to us
We may also automatically collect certain technical information when you use our website, such as IP address, browser type, device information, pages visited, referring pages, and general website usage information.
2. How We Collect Information
We may collect information when you:
- Visit or interact with our website;
- Submit a website or contact form;
- Contact Pivotal Construction by telephone, email, SMS/MMS, or another communication method;
- Request information about our company or services;
- Communicate with a Pivotal Construction employee;
- Engage with us regarding a current or prospective project;
- Provide information as a customer, subcontractor, vendor, project partner, or other business contact;
- Provide your mobile telephone number;
- Consent to receive SMS/MMS communications; or
- Otherwise voluntarily provide information to us.
3. How We Use Information
We may use personal information to:
- Respond to inquiries and requests;
- Provide requested services;
- Communicate about current or prospective projects;
- Coordinate projects, schedules, appointments, meetings, and deliveries;
- Provide customer service and support;
- Request or provide project-related documents and information;
- Communicate with customers, subcontractors, vendors, project partners, and other business contacts;
- Process and administer business transactions;
- Maintain appropriate business and communication records;
- Improve our website, services, and business operations;
- Protect our systems, company, customers, and others against fraud, misuse, or security threats;
- Enforce applicable agreements and policies; and
- Satisfy contractual, regulatory, or legal obligations.
We use personal information only for legitimate business purposes and for other purposes disclosed at the time the information is collected.
4. SMS Opt-In Data and Consent — No Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Pivotal Construction LLC does not sell, rent, share, transfer, disclose, or otherwise provide SMS/MMS opt-in data or SMS/MMS consent information to any third parties or affiliates.
Text messaging originator opt-in data and consent will not be shared with any third parties. SMS/MMS opt-in data and consent are not transferable or assignable and will not be shared or transferred to third parties for their own use, even with the consumer's consent.
All information-sharing provisions contained elsewhere in this Privacy Policy expressly exclude SMS/MMS opt-in data and consent. Nothing elsewhere in this Privacy Policy permits the sale, rental, sharing, transfer, assignment, or disclosure of SMS/MMS opt-in data or consent to third parties.
Mobile phone information used for SMS/MMS communications will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
Pivotal Construction LLC may use telecommunications and technology service providers solely as necessary to facilitate the technical delivery of communications on Pivotal Construction LLC's behalf. Such providers are not authorized to use SMS/MMS opt-in data or consent for their own marketing or promotional purposes.
Information may also be processed or disclosed when required by applicable law, regulation, court order, subpoena, or other valid legal process.
5. How We Share Other Personal Information
Except for SMS/MMS opt-in data and consent, which are governed exclusively by Section 4 above, Pivotal Construction may disclose other personal information when reasonably necessary to:
- Provide services requested by you;
- Operate and support our business;
- Complete business transactions;
- Work with service providers performing services on our behalf;
- Protect the rights, property, safety, or security of Pivotal Construction, our customers, or others;
- Prevent or investigate fraud, misuse, or security incidents; or
- Comply with applicable laws, regulations, court orders, subpoenas, or governmental requests.
Pivotal Construction does not sell personal information to third parties for marketing or promotional purposes.
Service providers receiving information on our behalf may use the information only as reasonably necessary to provide their services to Pivotal Construction, subject to applicable contractual and legal requirements.
For the avoidance of doubt, this section does not authorize the sharing of SMS/MMS opt-in data or consent. SMS/MMS opt-in data and consent are subject exclusively to Section 4 and will not be shared with third parties.
6. SMS/MMS Messaging Program
Pivotal Construction LLC uses SMS/MMS messaging for direct business communications with customers, subcontractors, vendors, project partners, and other business contacts who have consented to receive text messages from us.
SMS/MMS messages may include:
- Project coordination;
- Scheduling;
- Appointment and meeting information;
- Customer service;
- Project or service updates;
- Document or information requests;
- Delivery coordination; and
- Other operational communications related to an existing or requested business relationship with Pivotal Construction.
Our SMS/MMS messaging program is intended primarily for customer care, informational, operational, and conversational business communications.
7. SMS Consent
Where consent is required, Pivotal Construction LLC obtains permission before initiating SMS/MMS communications.
Consent may be obtained through an appropriate method such as an optional website form checkbox, verbal consent, or another permitted opt-in method.
When SMS consent is obtained through a website form, the SMS consent option is separate, optional, and is not required as a condition of submitting the form.
Consent to receive SMS/MMS communications is voluntary and is not a condition of purchasing goods or services from Pivotal Construction LLC.
Providing a telephone number alone does not constitute consent to receive SMS/MMS messages when separate SMS consent is required.
8. SMS Message Frequency
Message frequency varies depending on your relationship and interactions with Pivotal Construction LLC.
The number of messages you receive will depend on the nature and frequency of your communications, projects, services, and requests.
9. Message and Data Rates
Message and data rates may apply.
Your wireless carrier's standard messaging and data rates may apply to SMS/MMS messages sent or received in connection with our messaging program.
10. SMS Opt-Out
You may opt out of receiving SMS/MMS messages from Pivotal Construction LLC at any time by replying STOP to any SMS/MMS message you receive from us.
After opting out, you will receive a confirmation message, and Pivotal Construction LLC will cease sending SMS/MMS messages to that number through the applicable messaging program unless you subsequently opt back in.
11. SMS Help and Support
For assistance with Pivotal Construction LLC SMS/MMS communications, reply HELP to any SMS/MMS message you receive from us.
You may also contact Pivotal Construction LLC using the contact information provided in the Contact Us section of this policy.
12. Opting Back In
If you have previously opted out and later wish to receive SMS/MMS communications from Pivotal Construction LLC again, you may provide consent again through an available opt-in method.
Where supported by the messaging platform, replying UNSTOP may allow you to resubscribe.
13. Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
SMS/MMS delivery may be affected by your wireless carrier, network availability, device, service plan, or other circumstances outside Pivotal Construction LLC's control.
14. SMS Privacy
Your mobile phone number and SMS/MMS communications will be handled in accordance with this Privacy Policy.
As stated in Section 4:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
15. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, remember user preferences, understand website traffic and interactions, improve functionality, and enhance the user experience.
We may use service providers to assist with website analytics and related functionality.
You may be able to restrict or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
16. Analytics and Third-Party Website Services
We may use third-party analytics or website technologies to understand how visitors interact with our website, evaluate website performance, and improve our services.
These providers may process technical website information in accordance with their applicable terms and privacy policies.
SMS/MMS opt-in data and consent are excluded from any disclosure or sharing described in this section.
17. Third-Party Websites
Our website may contain links to websites or services operated by third parties. These third parties maintain their own privacy practices and policies.
Pivotal Construction LLC is not responsible for the privacy, security, content, or activities of third-party websites or services. We encourage users to review the privacy policies of third-party websites before providing information to them.
18. Information Security
Pivotal Construction LLC uses reasonable administrative, technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, loss, or misuse.
Electronic information may be protected through access controls, passwords, secured systems, security monitoring, encryption where appropriate, and other safeguards.
Access to personal information is limited to personnel and service providers who reasonably require access to perform legitimate business functions.
Although we take reasonable precautions to protect information, no electronic transmission, network, or storage system can be guaranteed to be completely secure.
19. Access to Personal Information
Access to personal information maintained by Pivotal Construction LLC is limited to employees, agents, contractors, and service providers who reasonably need access to perform legitimate business responsibilities.
Information may also be accessed or disclosed when necessary to comply with applicable legal requirements.
SMS/MMS opt-in data and consent remain subject to the specific restrictions contained in Section 4.
20. Data Retention and Disposal
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, satisfy contractual obligations, resolve disputes, and comply with applicable legal requirements.
When personal information is no longer reasonably required, we may use appropriate methods to securely destroy, delete, erase, anonymize, or otherwise render the information inaccessible or unreadable.
21. Correcting Personal Information
If you believe personal information you provided to Pivotal Construction LLC is inaccurate or incomplete, you may contact us to request that it be reviewed or corrected.
We will take reasonable steps to address appropriate requests consistent with applicable legal, contractual, and record-retention requirements.
22. Children's Privacy
Our website and services are not specifically directed toward children under 13, and Pivotal Construction LLC does not knowingly seek to collect personal information from children under 13 through our website.
23. State Privacy Rights
Residents of certain states may have rights regarding their personal information under applicable state privacy laws.
Depending on the applicable law and circumstances, these rights may include the ability to request access to, correction of, or deletion of certain personal information and to obtain information regarding how personal information is collected, used, or disclosed.
Pivotal Construction LLC will process applicable privacy requests in accordance with governing law.
24. Email Communications
We may use email addresses to:
- Respond to inquiries and requests;
- Provide project, transaction, or service information;
- Send requested information; and
- Send other permitted business communications.
Where required, commercial email communications will provide an appropriate method to unsubscribe from future marketing communications.
Opting out of marketing communications does not prevent Pivotal Construction LLC from sending transactional, project-related, safety-related, contractual, or other non-marketing communications when permitted or required.
25. Your Communication Choices
You may choose to discontinue certain communications from Pivotal Construction LLC.
For SMS/MMS messages, reply STOP.
For marketing emails, use the unsubscribe mechanism provided in the applicable email when available.
Opting out of promotional communications does not necessarily prevent Pivotal Construction LLC from contacting you regarding an existing project, transaction, contractual relationship, safety issue, legal obligation, or another communication that does not require marketing consent.
26. Changes to This Policy
Pivotal Construction LLC may periodically update this Privacy Policy and SMS Terms and Conditions to reflect changes in our services, technologies, business practices, messaging practices, or legal requirements.
Updates will be posted on this page, and the “Last Updated” date will be revised when appropriate.
27. Contact Us
If you have questions regarding this Privacy Policy, your personal information, or Pivotal Construction LLC's SMS/MMS messaging program, please contact us:
Pivotal Construction LLC
4030 Lake Washington Blvd NE STE 200
Kirkland, WA 98033
Phone: (425) 968-5381
Email: info@pivotal-gc.com
Website: pivotal-gc.com